.png)
Real Time Analyst (Mission Controller) BPO Call Center Cali - BPO (Call Center)
SPECIFIC RESPONSIBILITIES
● Monitor queue level performance and variance to forecast in real time
● Report any significant variations from forecast to Operations and WFM Management
● Provide recommendations for addressing and responding to variations from forecast
● Monitor agent level schedule adherence
● Report any significant adherence to Operations and WFM Management in a proactive
and in a urgent manner
● Analyze variations to forecast and project impact for the remainder of the day
● Compile and submit intraday reports with accuracy and timelines as well as proactive
recommendations for actions
● Update schedules with real time attendance and exceptions
● Approve/recommend alternatives for real time schedule exception requests
● Other related duties as required
Requisitos
Estudios
Sobre TaskUs S.A. de C.V.
Who are we?
We are a collective of highly capable humans who understand how to deploy technology and data to best serve your purpose. Delivering Ridiculously Good next-generation digital outsourcing to the most innovative brands in the world. We consider ourselves responsible for protecting our partner's interests and supporting their long term success through innovation and technology powered by ridiculously smart people.
Our difference is our spirit. We have the courage to thrive in complexity when others shy away.
